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Quality of Service

The hallmark of Lex Mundi is the quality of our member firms, who are among the most experienced and knowledgeable in the world and leaders in their local markets. As a condition of membership, each Lex Mundi member adheres both to a general philosophy of providing excellent service and to the Lex Mundi Service Standards. Our Service Standards set forth procedures that member firms put in place to ensure rapid and effective responses to requests from clients and from members; consistency and well-managed handling of matters; and effective uses of technology for delivering client service. Compliance with the standards is necessary for clients, members and referring firms to have continuing confidence in the quality of service of our invidieual members. It is imperative that each firm lawyer and firm professional who handles Lex Mundi matters be familiar with and comply with these standards. This includes persons who:

Lex Mundi’s Service Standards set forth procedures that member firms put in place to ensure rapid and effective responses to requests from clients and from members; consistency and well-managed handling of matters; and effective uses of technology for delivering client service. 

The Lex Mundi Service Standards are:

1. Lex Mundi member firms commit to provide excellent service in accordance with these standards.

2. Lex Mundi member firms recognize that rapid response times are essential to client service. In recognition of this:

3. Lex Mundi member firms commit to provide the following technologies:

4. Lex Mundi member firms commit to:

5. Lex Mundi member firms commit to discuss with the client material deviations from project scope or fee estimates as promptly as possible once the deviation becomes apparent.

6. Lex Mundi member firms commit to provide status reports, formal or informal, as reasonably requested by the client.

7. Lex Mundi member firms commit to provide primary and backup lawyers (and, where appropriate, staff) on appropriate matters and to avoid unnecessary personnel changes on referred matters.

8. Lex Mundi member firms commit to:

9. Lex Mundi member firms commit to address promptly client satisfaction concerns involving the service of their own firm and to communicate promptly to other Lex Mundi member firms to which referrals are made any client satisfaction concerns arising out of those referrals.

10. Lex Mundi member firms commit to having an emergency plan covering:

Lex Mundi periodically and systematically reviews its member firms for continued adherence to our standards of excellence. Our member firms commit to periodic reevaluation of their personnel and service performance as a condition of continued membership in our exclusive global network.

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