General Matters (select all )
What is the applicable legal regime addressing consumer protection in your jurisdiction?
What is the definition of a consumer?
What goods and services are covered by consumer protection legislation in your jurisdiction?
Do the applicable regulations provide a list of consumer rights?
Do the applicable regulations provide a list of consumer duties?
Does the authority have extraterritorial jurisdiction when the offeror of the products or services is not located in the territory under its jurisdiction?
Is there any alternative or special regime depending on the type of good or service?
What is the minimum information required to be provided to the consumer with respect to goods?
Potential Claims (select all )
Is there a general warranty for products and/or services?
Are there any products that have a legal warranty different from the general warranty?
For what reasons could the consumer initiate a complaint regarding a purchased product or service?
Is there a specific judicial action to resolve lawsuits arising from consumer matters?
If there is no specific judicial action, how does the consumer make a claim?
What types of damages are recognized in legal actions arising from consumer matters? E.g., compensatory damages and punitive damages.
Can consumer issues lead to class actions?
How often does this occur?
Who is responsible for consumer satisfaction? E.g., Producer, supplier, carrier.
Activities that could develop the Consumer Protection Authorities (select all )
Does any authority have the power to regulate, monitor, investigate and sanction non-compliance with the consumer protection regime?
What type of sanctions could be imposed by the authority? E.g., monetary (indicate max. value), closure of establishment
Recall Procedures (select all )
Does the legal regime regulate safety campaigns or product recalls?
Does the legal regime of safety campaigns or product recalls apply to products marketed abroad and not in the country?
Electronic commerce (select all )
Are there any special regulations on e-commerce?
What types of e-commerce platforms are regulated by your legislation? List and define them.
Are there any additional rights for the e-commerce regime? E.g., Right to cancel the purchase.
Crypto assets (select all )
Is this regime applicable for the purchase and sale of crypto assets?
Influencers (select all )
Are there any provisions or does the regime contemplate any regulations that must be applied by influencers when advertising?
Additional matter of interest (select all )
Are there any expected changes over the next 12 months that are likely to have a significant impact on the regime in your jurisdiction?